24-hour member self-service
For coverage approval status, copies of forms and more, sign in to your account or call our Automated Assistant at 1-800-352-2583 anytime, day or night.
Click here for a full list of service options.
Call us
Members
Talk to an advocate
Mon – Fri: 8 a.m. to 6 p.m. ET.
1-800-FLA-BLUE (352-2583)
TTY/TDD: 1-800-955-8770
Medicare members
Oct. 1 - Mar 31,
7 days a week: 8 a.m. - 8 p.m. ET.
(closed Thanksgiving & Christmas)
Apr 1 - Sept. 30,
Mon - Fri: 8 a.m. - 8 p.m. ET.
1-800-926-6565
TTY/TDD: 1-800-955-8770
Agent contact center
Talk to an advocate
Mon – Thurs: 9 a.m. to 5 p.m. ET.
Fri: 9 a.m. to 6 p.m. ET
1-800-267-3156
TTY/TDD: 1-800-955-8770
Employers & benefit administrators
1-866-946-2583
TTY/TDD: 1-800-955-8770
Physicians & providers
Florida Blue Centers
1-877-352-5830
TTY/TDD: 1-800-955-8770
Media inquiries
Florida Blue Foundation
1-800-477-3736
ext. 63215
Get connected to the health solutions you want
Find a Sales Office
Sales information
Individual and family plans
Medicare plans
Group sales
Payments by mail
Individual Health and Dental Affordable Care Act (effective after 1/1/14)
Florida Blue
P.O. Box 660879
Dallas, TX 75266-0879
Individual Health and Dental Plans (effective before 1/1/14)
Florida Blue
P.O. Box 660295
Dallas, TX 75266-0925
Life Insurance for Individual or Employer Groups
Florida Combined Life Insurance Company
P.O. Box 45132
Jacksonville, FL 32232
Pre-paid Dental Insurance for Individuals or Employer Groups
Florida Combined Life Insurance Company
P.O. Box 211778
Kansas City, MO 64121-1778
Medicare Plans
Florida Blue Medicare
Plan Payments
P.O. Box 660289
Dallas, TX 75266-0289
Ancillary PPO Dental or Vision Insurance for Employer Groups
Florida Blue Group Ancillary
Dept. 1158
P.O. Box 121158
Dallas, TX 75321-1158
Note
Medicare Members
Include the payment slip in the envelop with payment. If you do not have the slip, include the name of the policy holder and the policy number on the check.
Individual/Family Plan Members
Include the payment slip in the envelope with payment. If you do not have the slip, include the name of the policy holder and policy number on the check. If you are making your first month's payment (or binder payment), also include the name of applicant, application ID, and date of birth on your check.
Mail (non-payments)
Medicare
Florida Blue Medicare Mail
P. O. Box 45296
Jacksonville, FL 32232-5296
Individual
Florida Blue
P. O. Box 1798
Jacksonville, FL 32231-0014
Report fraud and abuse
Contact the Florida Blue Special Investigation Unit at 1-800-678-8355.