Our Commitment
We are dedicated to upholding the highest standards of integrity and ethics in all aspects of our business. We are committed to conducting business ethically and in compliance with all applicable federal, state, and local laws and regulations.
We foster a culture of compliance and ethics that guides every decision and action we take. Our Compass Code of Ethical Business Conduct (Code of Conduct) serves as a guiding framework for our company constituents. By living our values and adhering to our Code of Conduct, we aim to build trust with our customers, partners, and the communities we serve, and to maintain a reputation for integrity and excellence in all that we do.
We Protect Your Privacy Rights
Learn how your medical information may be used and disclosed and how you can access your information.
View HIPAA Notice of Privacy Practices
Code of Ethical Business Conduct - A resource for our constituents to aid in making appropriate decisions at work.
Make a Report to the Audit, Risk and Compliance Committee (ARCC) of GuideWell's Board of Directors - Accounting and internal control or other compliance matters that you believe should be reported to the ARCC.
FAQs for First Tier and Downstream Related Entities - Explains compliance plans for Medicare Advantage organizations and prescription drug plans.
Office of Inspector General (OIG) and General Services Administration (GSA) Exclusion Lists
As an organization with federal contracts, our Company, along with first tier, downstream and related entities (FDRs), is prohibited from conducting business with anyone who has been debarred, excluded or are otherwise ineligible to participate in federal programs. Therefore, the appropriate federal screening is required.
Entities and individuals should be screened against the Office of Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) and the General Services Administration (GSA) Excluded Parties List System (EPLS) prior to hiring or contracting and monthly thereafter. FDRs may use the links below to access the exclusion databases to meet this requirement. FDRs must also notify our Company immediately if someone is found to have been debarred or excluded. Medicare payment may not be made for items or services furnished or prescribed by an excluded provider or entity.
Medicare Parts C & D Fraud, Waste, and Abuse Training and General Compliance Training - Our company has developed training that may be used to satisfy fraud, waste, and abuse and general compliance training as required by the Centers for Medicare and Medicaid Services (CMS). To access this training file, click below:
Medicare Compliance and Fraud, Waste, and Abuse (FWA) Training
Fraud, Waste and Abuse Resources
FBC ABOUT NF