Frequently Asked Questions (FAQs)

Get answers about enrolling and making payments.

Get answers about registering or logging into your member account.

Check here first to see if your health service needs preapproval.

Get answers about choosing a doctor, specialist, hospital and more.

Get answers about drug coverage and participating pharmacies.

Get answers about your claims and monthly health statement.

Get answers about temporary continuation of group health coverage.

Learn what steps you can take to better protect your health information through mobile apps.

Learn about Medical Loss Ratio, how it's calculated and how rebates work.